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Designer Graphics stands behind the quality
of its products and services. If you are not 100% satisfied
with your purchase from us, simply contact us within
3 days from the date you receive it (or the date it
was scheduled to arrive) and we will either reprint
the order, or credit the full price of the product(s)
in question, excluding shipping and processing costs,
for use on a future purchase.
Designer Graphics takes great pride in its commitment
to customer satisfaction. However, certain circumstances
are beyond our control and are not covered by the guarantee.
Please note that we cannot be responsible for:
Spelling, punctuation or grammatical errors made by
the customer.
Inferior quality or low-resolution of uploaded images.
Design errors.
Errors in user-selected options such as choice of finish,
quantity or product type.
Damage to the products arising after delivery to the
customer.
Please preview your designs carefully and correct any
mistakes prior to placing your order. In an effort to
keep costs down and pass substantial savings along to
our customers, Designer Graphics does not proof documents
created by its customers prior to processing.
What is your return policy?
If you are not satisfied with your purchase from us,
simply contact us within 3 days from the date you receive
it (or the date it was scheduled to arrive) and we will
either reprint the order, credit the full price of the
product(s) in question for use on a future purchase,
or issue a refund.
Please note that we are not responsible for:
- Spelling, punctuation or grammatical errors made
by the customer.
- Inferior quality or low-resolution of uploaded images.
- Design errors.
- Errors in user-selected options such as choice of
finish, quantity or product type.
- Damage to the products arising after delivery to
the customer.
Please preview your designs carefully and correct any
mistakes prior to placing your order. In an effort to
keep costs down and pass substantial savings along to
our customers, Designer Graphics does not proof documents
created by its customers prior to processing.
The order I received is not complete. What
do I do?
If you have received your order and believe that it
is not complete, please review the details of your order
to verify that all items have shipped together. Please
contact us for assistance.
If your order is incomplete or has not arrived, please
contact us.Please have your name, e-mail address and
order number available to help expedite our processing
of your request.
What shipping methods do you use?
For deliveries within the United States, we generally
deliver via the US Postal Service. For orders that exceed
a weight of two pounds, we generally deliver via UPS
or DHL.
Do you offer Rush delivery service?
Yes. We offer three business day rush shipping on orders
shipped to US addresses placed before 5:00pm US PST.
We're sorry, but rush shipping cannot be sent to a PO
box. Processing times are estimated for continental
US. Alaska and Hawaii may take longer.
Three business day rush shipping is not available for
return address labels.
Can I cancel or change my order?
In an effort to keep costs down and to pass those savings
along to customers in the form of great prices, orders
may not be changed or cancelled once submitted. We apologize
for any inconvenience. We hope you understand our need
to keep our costs at a minimum and our turnaround times
fast, in order to continue to provide you with the best
value.
What methods of payment do you accept?
Designer Graphics accepts the following payment methods
on our secure site, 2Checkout.com:
Pay-Pal, Visa, MasterCard, American Express, and Discover
Card
Checks or money orders must be made payable to Designer
Graphics. Please contact us for the mailing address.
Please note that the delivery expectations quoted on
our web site are based upon the actual date your order
is processed. If you choose to pay by check, your order
will be processed once we have verified that your check
has cleared.
2CHECKOUT.com
2Checkout.com is an authorized retailer of goods and
services for designer-graphics.net
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